We accept payments via PayPal and direct bank deposit/TT cash remittance. Full advance payment for webshop orders; established clients with good payment history get 14-days net, or 30-days net.

Yes, we offer technical support and maintenance for all of our products. We have our own in-house workshop where our expert technicians are available to troubleshoot and fix your problems. We also offer a variety of useful resources, in our Help Center, to help you get the most out of your product.

Please fill out the form and let us know what you need help with. Or else you can contact us by phone, email, or chat.

We use UPS and DHL Express and usually ship items within 1 business day upon receiving the payment. All shipments are processed through our warehouse in Solingen, Germany. If you don’t hear from us about the shipment (within 7 days), please contact us.

Yes, we offer international shipping but for specific countries. Please refer to our Shipping Policy for detailed information on international shipping rates and delivery times.

Warranty terms and support offerings can differ between manufacturers and models. It’s important to review the warranty duration, coverage, and available technical support channels to ensure that you receive proper assistance.

We typically add a cardPresso XXS software free-of charge to every printer we sell. Additional Software Upgrades (enhanced functions) are charged. Consumables i.e. Color Ribbons are not included and need to be purchased together with the printer; If customer buy a Starter-Set then we incliude Software, cards and color ribbons.

Keeping your card printer drivers and firmware up to date is essential for preventing technical problems.

You can find the latest updates for your card printer on the manufacturer’s website or on our Downloads page.

We recommend that you always keep your drivers and firmware up to date to avoid any potential issues.

Yes, we accommodate bulk orders for larger projects and events. Please contact our sales team to discuss your specific requirements and inquire about applicable discounts based on the order quantity. You can also fill this form and we’ll get back to you.

Yes, we offer custom design and printing services for plastic cards. Our team of skilled designers can create unique, branded designs tailored to your specifications.